Covid 19 Clinical Information
Covid 19 Patient Clinical Information
Covid 19 Patient Clinical Information
Info-Physio Covid-19
COVID-19 Notice for patient
Published & reviewed by Info-Physio: June 6th 2020
The guidelines set out below are advised by our governing body the Chartered Society of Physiotherapy / NHS England / Gov UK.
The following criteria, systems and protocols have been put in place by our clinic (Info-Physio) to help manage the infection, prevention and control of Covid19, to ensure safety in the work place and to protect our patients, staff and the wider community.
We ask patients to work alongside our clinic staff to make sure they have been screened and pronounced "Covid-Fit"
to attend a Physiotherapy appointment. The following are our guidelines on how the process takes place.
• On receiving your appointment request, a member of staff will contact you to complete a "First point of contact screening
form".
•
You will also be asked to complete a medical triage assessment at the same time.
• A decision will then be made in an agreement with yourself if a face to face appointment is justified and warranted, or that of an online appointment is the next step to be taken.
•
If you agree to continuing, you will be offered a virtual online appointment as a first option, in the understanding that we must follow governing body guidelines.
• If a face to face appointment is justified we will then ask you to complete the section on the screening form entitled Covi-19, and directed you to our website and ask you to read mandatory information, that has been made available in accordance with the regulatory governing bodies. We ask that you do view this information as confirmation will be required before your appointment for your own safety and that of others.
The compulsory reading list is as follows
•
Infection, Prevention, and Control guidelines (Gov. UK)
• The risks when attending a face to face appointment (Info-Physio)
• Making our clinic Covid-19 secure, video and information (Info-Physio)
General Information (not compulsory to read)
• Face to face or not (The Chartered Society of Physiotherapists)
• CSP flow chart (The Chartered Society of Physiotherapists)
• Guidance for households with possible Coronavirus infections (Gov. UK)
• Travel safely (Gov. UK)
• When to self-isolate and what to do (NHS UK)
• Staying safe outside your home (Gov. UK)
24hr Pre appointment screening
• 48hrs before your appointment we will send you a pre-appointment screening form. This must be completed and returned 24hrs prior to your appointment. Unfortunately without this the appointment cannot go ahead.
Attending your Appointment (What you need to know)
• When arriving for your appointment please call the clinic 07368 220733
the door will be opened for you.
• If possible, leave all unnecessary items in your car.
• On entering the clinic, you will be asked to wear a medical face mask, if you do not have one, these can be provided at the cost of a £2.
• You will be required to wash your hands-on entry with the disinfectant provided.
• On entry you will be given a non-contact temperature test.
• The clinic has undergone extensive changes so when you arrive you will not meet anyone other than your physiotherapist.
• The receptionist is there to help you and can be communicated with though the protective glass screen.
• There are toilet facilities, but we ask you to use them only in cases of emergencies.
• We have allowed gaps between each appointment to clean the clinic with the appropriate disinfectant solution before the next appointment.
• If you are required to remove clothing for your treatment, please use the containers provided to place them in.
• The physiotherapist treating you as with all staff have undergone training and completed courses with respect to infection control so they will guide you through the whole process.
• The physiotherapist treating you has completed training in the wearing and use of PPE and will conform to the regulated clothing and equipment throughout your appointment.
• All medical equipment used, areas of the reception and the clinical setting are cleaned with the appropriate disinfectant solution before your appointment.
• The treatment room is well ventilated, and all unnecessary items have been removed from all rooms.
• On your departure the receptionist will take you through the procedure for payment, cash and cards are allowed or you have the option to pay by a social media platform where a receipt will be given.
• In the case of a further appointment being required, the receptionist will book this for you.
• When further appointments are made the patient will be required to go through the 24hrs screening again before their next appointment.
• On leaving the clinic we require you to wash your hands once again please.
• If you have any questions, please feel free to contact us.
Thank you.
Gordon Ellis (Clinical director)
Current Guidelines on Face to Face Appointments (Chareterd Society Physiotherapists)
Current Guidelines on Face to Face Appointments (Chareterd Society Physiotherapists)
Key factors in making our decisions
We have followed CSP (Charted Society of Physiotherapists) to consider a number of key factors when undertaking decisions as to whether to see patients face-to-face or not. These factors include:
· Legal, regulatory and professional responsibilities
· Risk assessment of the working environment for our staff and customers
· Infection prevention and control measures
· Access to personal protective equipment
· ‘Virtual first’ approaches
· Patient risk assessment and clinical reasoning
· Patient consent for treatment
The government update on the 11th May 2020 advised that we are now entering phase 2 in the management of spread of Coronavirus, and hence we have reviewed our stance on face-to-face to face Physiotherapy appointments. We have been working through the guidance from government bodies including the HSE, NHS England as well as our professional body (CSP) in resuming face to face appointments in certain circumstances. We have devised screening and clinic environmental measures to enable face-to-face appointments from 1st June 2020 in certain circumstances.
Following your initial virtual appointment, you will be invited for a face-to-face appointment only if your therapist deems that further assessment of your problem is required which cannot be carried out virtually, or if you jointly agree a treatment program that requires face-to-face appointments for a problem that, if not currently managed, is likely to require further medical management via your GP, significantly impacting your quality of life, or potential hospital admission.
Infection, Prevention and Control Guidelines
Please help support us adhere to strict Infection and Prevention Control guidelines to help keep everyone safe.
Please refrain from touching anything unnecessary within the clinic, wear a face mask on attendance, wash your hands or use the sanitising gel provided on entering or leaving the clinic.
Always respect social distancing Rules.
Be Aware of the Risks when attending a Face to Face appointment
COVID-19 is a highly infectious respiratory virus.
We are adhering to strict Infection, Prevention and Control protocol in the clinic and wearing appropriate PPE to minimise the risk of spread, ensuring the safety of our patients and staff. Please be aware even with our strict guidelines
we can not remove all risks associated with a Face to Face appointment.
Making the Clinic Covid19 Secure
Over the last few weeks we have taken measures to ensure the Clinic is Covid19 secure. We have attended Infection, Prevention and Control courses and implemented a new reception area behind glass for the safety of our patients and staff. All appointments will have a 30 minute gap between to allow for strict cleaning methods, eliminating waiting time and ensuring no patient cross over. We will be wearing appropriate PPE and ask each patient to wear a mask, have their temperature taken and sanitise their hands on arrival and departure.
We will be adhering to strict Covid19 screening procedures before all appointments as our Governing Bodies Guidelines.
General Information (not compulsory to read)
WE’RE HERE TO HELP YOU
Watch our Clinical Video guide here
Our Step by Step Guide on what to expect at your appointment.
Please contact us with any questions you may have.
